Delete your MapPlanner account

This page explains how to request the deletion of your MapPlanner account and the data linked to it, whether you use the MapPlanner mobile app (Android and iOS) or the MapPlanner website. The app and the website are published by MapPlanner - Map Services (Annecy, France).

From the mobile app

  • Open the MapPlanner app and sign in to your account.
  • Tap the “Profile” tab, then the “Account” tab.
  • Tap “Delete my account”, then confirm.

Deletion is immediate. If you subscribed to Explorer through Google Play or the App Store, cancel the subscription first with “Manage my subscription” or from your store's settings: deleting the account does not cancel it.

From the website

  • Sign in on the MapPlanner website.
  • Open your account menu, then “My account”.
  • At the bottom of the page, click “Delete My Account”, then confirm.

Deletion is immediate. A subscription taken out on the website is cancelled automatically.

Without signing in, by email

If you can no longer access your account or the app, write to contact@map-planner.com from the email address linked to your account, with “Account deletion” as the subject.

We may ask you to confirm your request from that address, to check that it comes from the account holder. We handle the request within one month at most and confirm the deletion by email.

Data that is deleted

When your account is deleted:

  • your routes and their tracks, your recorded activities, your places (POIs), your comments, your photos and your imported files are erased immediately;
  • your account is deactivated: it can no longer be used to sign in, it is no longer visible, and you no longer receive our emails;
  • your usage statistics are anonymised: the link to your account and your IP address are erased.

Data that is kept, and for how long

We keep:

  • your orders and invoices, for 10 years, under our accounting obligations;
  • some information attached to the deactivated account (profile information, friends list, collections, ratings given, Google, Facebook or Apple sign-in identifiers), until you ask for its permanent erasure by writing to contact@map-planner.com; we then permanently delete the account, except for the data the law requires us to keep;
  • for a subscription bought in the app, the purchase history kept by Google, Apple and RevenueCat under their own rules.

Find out more

To learn everything about the data we process and your rights, read our privacy policy.

Last updated: October 26, 2026